What is the refund policy for single program purchases?
If for any reason, you are not happy with our products, we offer a 14-day money-back guarantee.
To process your refund, contact our community support at [email protected], with the email subject "14 Days Money Back Guarantee", and following details: - Full name: - E-mail address: - Product name: - Date of purchase: - Reason for a refund request:
Once the request is submitted, we will process a refund for the full purchase price to the original payment method. The refund process may take 5-10 days.
You have FOURTEEN (14) Days from the date of the original purchase to request a refund. Any requests received after the FOURTEEN (14) Day limit will not be processed.
If I purchase the annual membership, would I be able to cancel my subscription at any time?
You can cancel your subscription at any time through your Account Settings. To stop from renewing upon its next billing cycle, manage your subscription by going to User Profile Icon > Settings > Billing Info.
We have a 14 days money back guarantee for all purchases. If you are not completely satisfied with your purchase, you can email us at [email protected], and request your full refund within 14 days of original purchase
How can I cancel my monthly subscription?
With the monthly payment you can cancel your subscription at any time through your Account Settings. To stop from renewing upon its next billing cycle, manage your subscription by going to User Profile Icon > Settings > Billing Info.
How can I change my card details?
We advise you to use a laptop/desktop to be able to change your card details.
To update your card please follow these steps:
- After logging in, click into your - Avatar in the top right corner of the page. - Then, select Settings from the dropdown. - Click Billing Info in the top right corner of the page. - Click … next to your card information. - Select Replace. - Complete the replace card prompt. - Then, click Update to apply and keep your changes.
1. Access to exclusive 6-stage themed Journey which includes: - 18 x Full-Length (1hr+) Progressive Practice with Meghan - 6 x Q&A Videos with Meghan - 6 x Drill Practice Videos - 6 x Technique Tutorial Videos - 6 x Downloadable Workbooks with Journalling Prompts - 6 x Foodgasm Recipes with Healthy & Yummy Concoctions - Recommendations from Meghan
2. Access to a growing library that contains content for different levels and different lengths. The library is divided into 3 categories: - Strength, Power, Balance -Restorative, Stretch, Breathing -Guided Meditations
3. Access to the "Yoga Habit Sculptor" Program
4. Access to the "Move from Love" Workshop
5. Access to an inclusive Community with the support of like-minded people
6. Special juicy offer towards single program purchases (20% off)
7. Coupon towards the Isabelle Moon Boutique
Does the membership subscription include access to the 5-day single journey, such as Wheel Variations, Morning Glow, Dancer's Pose Progression, and Slow Motion Potion?
Memberships do not include the 5-day journeys/courses. They are single purchases that will gain you repeated access to that course. However with the membership, you will get a monthly coupon with a juicy discount towards the programs.
What is the 6-Stage member’s Journey? Is it a separate program and how to get access to it?
The 6-Stage member’s Journey is a specifically designed themed journey for members only who purchased monthly / annual subscriptions.
It includes: - 18 x Full-Length (1hr+) Progressive Practice with Meghan - 6 x Q&A Videos with Meghan - 6 x Drill Practice Videos - 6 x Technique Tutorial Videos - 6 x Downloadable Workbooks with Journalling Prompts - 6 x Foodgasm Recipes with Healthy & Yummy Concoctions - Recommendations from Meghan
What are the discount coupons if you are subscribed to the membership?
Members will receive a monthly discount coupon (20% off) that can be applied toward program purchases. In addition, members will also receive a monthly discount coupon on every purchase in Isabelle Moon boutique.
For memberships subscription, you will have access to the library for the duration of your subscription.
Will my subscription automatically renew and I’ll be charged again?
Yes. The subscription renews automatically and you will usually be charged on the same day every month. To stop from renewing upon its next billing cycle, manage your subscription by going to User Profile Icon > Settings > Billing Info.
2. Find the title "Log In" in the menu on the top right corner 3. Click the title "Log In" 4. Put your info in the form 5. Click the button "Submit" 6. Vuala, you successfully logged in to your account
Where can I find available courses?
You can find all available content for you in your Library. You can find it in the menu in the top right corner
2. Click on "My Billing" in the footer of the page or ( Click on your Avatar in the top right corner -> Select Settings from the dropdown -> Click Billing Info in the top right of the page) 3. In the section "Active Subscriptions" select "Online Studio Membership" 4. Select the Cancel button 5. After You click Cancel, You will be prompted to confirm your cancellation 6. Once confirmed, You will lose access to your Offer Subscription at the end of the current billing cycle
How can I download the mobile App for the Online Studio?
Download the mobile App to make your experience in our Online Studio better and easier
2. Find the section "Further Learning" at the bottom of the page 3. Click on the section you would like to explore: "Workbooks" or "Recommendations from Meghan" 4. Enjoy Materials we've prepared for you;)
How can I use the Community?
Please follow these steps to get the best experience from our Community:
2. In the window "Write something..." please share your thoughts, feelings, insights about everything that you would like 3. Add photo, video or a link 4. Add the topic which is more relevant to your post 5. Click "Post"
You can also find the latest updates about the Online Studio in the Community.
Please feel free to share your feedback and engage with the Community, there are hundreds of like-minded people who will be very interested in hearing your ideas and experiences🧡
Once you purchase a single journey, you will have lifetime access to that course/journey. For membership subscription, you will have access to the library for the duration of your subscription.
I got my receipt but no instructions on how to log in. How do I access my classes/programs?
Upon purchase, you should be receiving an e-mail containing your login information. If you’re already a member of the platform, you can use your usual login information. And your classes/programs will be available in your library.